Please answer the following from the end of Chapter 2:

Questsion 12, 13, 25 and 26.

A local local appliance repair business would like to create an on-line system for scheduling service calls. Customers can schedule, reschedule, and cancel appointments, and service personel can use a phone app to get their next scheduled appointment. Make a list of the actors and use cases and use the use case points spreadsheet to estimate the effort of building this system. Imagine and describe the technical and environmental conditions, and assign appropriate values. (Don't be boring.)

Write up your answers with your favorite word processing program, and send them here, along with your filled-in spreadsheet.